Effective Date: 23rd September, 2024
At Language Afrik, customer satisfaction is our priority. We strive to deliver high-quality language services and products. However, if you are not completely satisfied with your purchase, we offer a refund policy as outlined below.
1. Refund Eligibility
Refunds are available for services or products purchased through Language Afrik under the following conditions:
- You may request a refund within 14 days of the initial purchase date.
- The product or service must not have been fully utilized, completed, or significantly consumed during this period.
- Custom services or downloadable digital content may be excluded from refund eligibility.
2. Non-Refundable Services and Products
- Any custom work (e.g., personalized translations, consultations, or one-on-one tutoring sessions) that has already been delivered or substantially completed is not eligible for a refund.
- Downloaded materials (e.g., eBooks, PDF guides, or software) once accessed are non-refundable.
- Courses or subscriptions that have been more than 50% completed will not be eligible for a refund.
3. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at [Insert Contact Email/Phone] within 14 days of your purchase.
- Provide your order details (e.g., invoice number, purchase date).
- Our team will review your request within 5-7 business days and, if eligible, issue the refund through the original payment method.
4. Refund Exclusions
Refunds will not be provided in the following cases:
- Requests made after the 14-day refund window.
- Services that have been rendered or are in progress and cannot be reversed.
- Failure to follow the refund request process.
5. Refund Timelines
If your refund request is approved, the processing time may vary based on your payment method:
- Credit card refunds may take 7-10 business days to reflect in your account.
- Payments made through other platforms may vary, and we will inform you of the expected timeline.
6. Contact Us
If you have any questions regarding our refund policy or wish to discuss a specific concern, please reach out to us at:
- Email: info@languageafrik.com
- Phone: +49 1622863964
- Address: Haydnstraße 39, 44145 Dortmund
Thank you for choosing Language Afrik. We value your trust and look forward to continuing to serve you.